Klarna FAQ

Now you can pay for your purchases in our online store, 3 interest-free installments for online purchases from €35 (not including shipping costs) with Klarna!

The first payment will be deducted when you complete your order. The remainder will be deducted every 30 days.

In case of exchange :

- you can do so in one of our physical stores. If the value is higher, the customer will pay the difference at the time using the payment methods available in the store, if it is lower, they will receive the difference in a voucher to discount on their next purchase;

-or through CTT. The item(s) will need to be sent back with the return label that will come with your order. You must deliver it free of charge to a CTT post (only valid for mainland Portugal. Islands and other countries the order will have to be returned via standard shipping) . If the exchange value is higher, the customer must pay the difference by bank transfer or mbway, if it is lower, they will receive the difference in a voucher to discount on their next purchase.

In case of return , the item(s) will have to be packaged and sent back with the return label that will come with your order, you can use the same packaging as the order you received), delivering it free of charge to a CTT post ( only valid for mainland Portugal, islands and other countries, the order will have to be returned via standard shipping). The amount will be refunded as soon as possible using the same payment method. When this is done, the customer will be notified in the Klarna app and/or by email.

Payment valid for VISA or Mastercard debit or credit cards, with an expiration date greater than the duration of the chosen financing method. Prepaid, virtual or American Express cards are not accepted.

Valid only for natural persons, of legal age, who make purchases from the following countries: Portugal; Spain; Netherlands; Belgium; Austria; Germany; Finland; Italy and Ireland.

Klarna is a payment method that allows purchases to be made in installments, offered by Klarna Bank AB, a financial entity registered in the commercial register with number 556737-0431.

If you have questions, click here .

If you would like to create an account with Klarna, you can do so here .