Exchanges and Returns
To request an exchange and/or return, we ask that you contact us via email - info@pesdecereja.pt , indicating the order number and what you want.
All items must be in conformity, that is, in the same condition in which they were sent, without any signs of use or damage.
EXCHANGES
They are accepted for purchases made in the online store, within a maximum period of 30 days, counting from the order processing date.
RETURNS
The customer may exercise the right to return a voucher (without expiration date). Or the value, for purchases made in the online store, via bank transfer, within a maximum period of 30 days, counting from the date of processing the order.
In the case of returns via CTT, Pés de Cereja undertakes to return the amount in question to the customer within a maximum period of 10 days, after receiving the item and providing the requested data.
- Exchanges: if made for an item with a lower value than the initial purchase, the difference will be refunded as a voucher. If the exchange is for an item of greater value than the initial purchase, you will have to pay the difference. If you do so in a physical store, it will be using the available payment methods.
- Returns: if you make a partial or total return of the order, it will be made by the Klarna entity, through the respective platform, within a maximum period of 10 working days.
- Send the item together with the original box, and/or label(s) and the respective purchase receipt. The item must be sent packaged (you can use the same shipping packaging, if it is suitable), to the following address:
